Service: Julia and Holly have been wonderful to work with. They have both been very responsive and understanding of my needs. They have been very cooperative when I have asked for any customisations. I am looking forward to working with them for a long time :) Quality: The quality of my running vest is top notch! I can see that the highest quality of materials has been used during production. I feel comfortable knowing that product will not be ruined or tear easily. Delivery: My sample arrived on time as expected.